U.S. Market for Medical Device Manufacturers Shipping 2009
TABLE OF CONTENTS
TABLE OF CONTENTS ............................I
LIST OF FIGURES............................III
LIST OF CHARTS............................V
EXECUTIVE SUMMARY ........................... 1
1.1 OVERVIEW ............................. 1
1.2MEDICAL DEVICE SUPPLIER PROFILE..................... 2
1.3 CUSTOMER PROFILE .......................... 3
1.4MANUFACTURER’S PRACTICES...................... 4
1.5 CUSTOMER EXPERIENCES........................ 5
1.6 CUSTOMER SUGGESTIONS ....................... 6
RESEARCH METHODOLOGY....................... 7
2.1 RESEARCH METHODOLOGY........................ 7
SURVEY OVERVIEW ........................... 8
3.1 RESPONDENT CHARACTERISTICS ..................... 8
3.2MEDICAL DEVICE SHIPPING FROM MANUFACTURERS ............. 8
3.3MEDICAL DEVICE CUSTOMER FEEDBACK................. 9
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY........ 10
4.1 INDUSTRY RESPONDENTS ......................... 10
4.1.1 Question 1: Choice of Carrier ..................... 10
4.1.2 Question 2: Location of Manufacturer Shipping Facility.......... 12
4.1.3 Question 3: Payment of Shipping Costs................ 13
4.1.4 Question 4: Payment for Cost of Returns ................ 14
4.1.5 Question 5: Expediting Fees..................... 15
4.1.6 Question 6: Method for Shipping Packages Over 150lb ........... 16
4.1.7 Question 7: Shipping Price Quoted to Customer.............. 17
Table of Contents
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4.1.8 Question 8: Inclusion of Insurance.................... 19
4.1.9 Question 9: Shipping Discounts................... 20
4.1.10 Question 10: Customer Feedback.................... 21
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY........... 22
5.1.1 Question 1: Respondent Position.................... 22
5.1.2 Question 2: Size of Facility....................... 23
5.1.3 Question 3: Medical Device Packages Received Per Month........ 24
5.1.4 Question 4: Importance of Shipping Cost................ 26
5.1.5 Question 5: Delivery Method.................... 28
5.1.6 Question 6: Shipping Terms...................... 31
5.1.7 Question 7: Expediting Premiums .................. 34
5.1.8 Question 8: Method of Payment ..................... 35
5.1.9 Question 9: Level of Satisfaction .................... 36
5.1.10 Question 10: Handling Fees ...................... 38
5.1.11 Question 11: Discounts on Shipping Costs............... 39
5.1.12 Question 12: Discounts as an Incentive................. 41
5.1.13 Question 13: Other Desired Shipping Options............... 44
SURVEY QUESTIONS............................ 45
6.1 INDUSTRY SURVEY QUESTIONS...................... 45
6.2 CUSTOMER SURVEY QUESTIONS .................... 47
List of Figures
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LIST OF FIGURES
EXECUTIVE SUMMARY......................... 1
Figure 1-1 Differences in Perception on Discounts in Shipping Rates, U.S., 2008 ... 1
Figure 1-2 Map of Medical Device Supplier Home States, U.S., 2008......... 2
Figure 1-3 Typical Number of Packages Received per Month, U.S., 2008 ...... 3
Figure 1-4 Parties (Manufacturers and Customers) Who are Responsible for Paying
Shipping Costs of Damaged or Returned Equipment, U.S., 2008 ......... 4
Figure 1-5 Purchasing Agent Familiarity with Shipping Terms Used for Received
Packages, U.S., 2008 ......................... 5
Figure 1-6 Customers Suggestions: Criteria for Applying Discounts to Shipping
Charges, U.S., 2008 ........................ 6
RESEARCH METHODOLOGY....................... 7
SURVEY OVERVIEW ........................ 8
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY........ 10
Figure 4-1 Question 1: Choice of Carrier, Manufacturers ............. 11
Figure 4-2 Question 2: Location of Manufacturer Shipping Facility ....... 12
Figure 4-3 Question 3: Payment of Shipping Costs.............. 13
Figure 4-4 Question 4: Payment for the Cost of Returns ............ 14
Figure 4-5 Question 5: Expediting Fees .................. 15
Figure 4-6 Question 6: Method for Shipping 150lb Package ............ 16
Figure 4-7 Question 7: Shipping Price Quoted to Customer .......... 18
Figure 4-8 Question 8: Inclusion of Insurance ............... 19
Figure 4-9 Question 9: Shipping Discounts ................ 20
Figure 4-10 Question 10: Customer Feedback Received by Manufacturers ...... 21
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY ............ 22
Figure 5-1 Question 1: Respondent Position, Customers ............ 22
Figure 5-2 Question 2: Size of Customer Facility ................ 23
Figure 5-3 Question 3: Endoscopy Packages Received Per Month.......... 24
Figure 5-4 Question 3: Packages Received Per Month Compared to Facility Size.. 24
List of Figures
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Figure 5-5 Question 4: Importance of Shipping Cost .............. 26
Figure 5-6 Question 5: Delivery Method – Ability to Select ............ 28
Figure 5-7 Question 5: Delivery Method – Most Common Option.......... 29
Figure 5-8 Question 6: Shipping Terms – Ability to Dictate ............ 31
Figure 5-9 Sample List of Commonly Used Shipping Terms within the U.S. ...... 32
Figure 5-10 Question 6: Shipping Terms – Preferred Option............ 33
Figure 5-11 Question 7: Expediting Premiums ................. 34
Figure 5-12 Question 7: Expediting Premiums – Knowledge Of.......... 34
Figure 5-13 Question 8: Method of payment ................. 35
Figure 5-14 Question 9: Level of Satisfaction ............... 36
Figure 5-15 Handling Fees ...................... 38
Figure 5-16 Handling Fees – Knowledge Of.................. 38
Figure 5-17 Question 11: Discounts on Shipping.............. 39
Figure 5-18 Question 11: Discounts on Shipping - Providers ........... 40
Figure 5-19 Question 11: Discounts on Shipping - Qualifications .......... 40
Figure 5-20 Question 12: Discounts as an Incentive ............... 41
Figure 5-21 Question 12: Discounts as an Incentive – Desired Qualification ...... 42
Figure 5-22 Question 13: Other Desired Shipping options ............ 44
SURVEY QUESTIONS ........................ 45
List of Charts
© iData Research Inc., 2009 www.idataresearch.net v
LIST OF CHART S
EXECUTIVE SUMMARY......................... 1
RESEARCH METHODOLOGY....................... 7
SURVEY OVERVIEW ........................ 8
MEDICAL DEVICE MANUFACTURERS SHIPPING SURVEY........ 10
MEDICAL DEVICE CUSTOMERS SHIPPING SURVEY ............ 22
Chart 5-1 Question 3: Packages Received Per Month.............. 25
Chart 5-2 Question 4: Importance of the Cost of Shipping ............ 27
Chart 5-3 Question 5: Delivery Method – Most Common Option ........ 30
Chart 5-4 Question 9: Level of Satisfaction................ 37
Chart 5-5 Question 12: Discounts as an Incentive – Desired Qualification ...... 43
SURVEY QUESTIONS ........................ 45