Call Centres

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2012 U.S. Telephone Answering Service Industry-Industry & Market Report Price: $699.00 (€550.91) ($838.80 (€661.09) Including VAT at 20%) Publication Date: 15-Jan-2012 Format: PDF (Enterprise License) Pages: 162 Publisher: Barnes Reports The U.S Telephone Answering Service Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2012 current and 2013 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. States and over 900 metro areas. New to the report this year are: financial ratios, number of firms and payroll estimates. The report also includes industry definition, 5-year historical trends on industry sales, establishments and employment, a breakdown of establishments, sales and employment by employee size of establishment (9 categories), and estimates on up to 10 sub-industries, including telephone answering centers. Table of Contents

UK Contact Centres: Market insight report Price: $1,495.00 (€1,178.27) ($1,794.00 (€1,413.93) Including VAT at 20%) Publication Date: Mar-2012 Pages: 42 Format: PDF Publisher: Apex Insight Report Brochure In this report we review the UK contact centre industry. We quantify the market size and historical growth rates while reviewing key factors behind these figures and exploring drivers of profitability. We also carry out an in-depth analysis of the relevant drivers of industry growth – in particular relevant macroeconomic indicators and other specific factors which determine volume and price for contact centres – setting out historical trends and forecasts.

2011 U.S. Telephone Answering Service Industry Report Price ENTERPRISE LICENSE $699.00 Publication Date: 15-Jan-2011 Format: PDF Pages: 162 Publisher: Barnes Reports The U.S Telephone Answering Service Industry report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2011 current and 2012 forecast estimates on the size of the industry (sales, establishments, employment) nationally and for all 50 U.S. States and over 900 metro areas. New to the report this year are: financial ratios, number of firms and payroll estimates. The report also includes industry definition, 5-year historical trends on industry sales, establishments and employment, a breakdown of establishments, sales and employment by employee size of establishment (9 categories), and estimates on up to 10 sub-industries, including telephone answering centers. Table of Contents

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